Solar warranty lifecycle management in one Windows application.
SolarWarranty Pro brings product registration, claim intake, technician inspection, manufacturer recovery, replacement inventory, customer records, reports and audit trails into a controlled operational workflow.
Multi-Manufacturer Product Registration
Register inverters, batteries and panels against the correct manufacturer, batch, serial number, model, customer, installer and invoice.
Warranty Expiry Calculation
Use manufacturer-specific warranty periods to calculate expiry dates automatically at registration time.
Claim Submission and Warranty Checks
Search by serial number, verify registration status, capture fault descriptions and create unique claim numbers.
Fraud Flags and Senior Review
Highlight repeat claims, high claim volume and insufficient evidence patterns for management review.
Technician Inspection Workflow
Assign claims to technicians and capture diagnosis, warranty result preview, fault category, checklist items and photo evidence.
Escalation Workflow
Managers can escalate borderline cases to Admin, preserving escalation reason, date, user and final decision trail.
Manufacturer Claim Log
Track manufacturer-facing claims, submissions, responses, disputes, approvals, rejections and compensation.
Manufacturer Claim Report PDF
Package product, customer, warranty, decision and inspection details for manufacturer recovery documentation.
Replacement Inventory
Manage replacement stock, returns, pending manufacturer returns and low-stock alerts by manufacturer and product type.
Customers, Installers and Technicians
Maintain linked customer, installer and technician records with active/inactive status controls.
Roles and Permissions
Support Admin, Manager, Staff and Technician access levels with sensible operational defaults.
Reports and Audit Trail
Access warranty certificates, open claims ageing, recovery summaries, stock levels, user activity and audit logs.
SQLite and SQL Server Backends
Use SQLite for simpler deployments and SQL Server for larger networked teams.
Portal-Based Licensing
Use the same customer portal process proven in the existing production portal for secure downloads, machine ID submission and licence files.
Offline Documentation
Wire in Quick Start, User Guide, Setup Guide, Release Notes and Training Manual PDFs for customer support.